Citizen Charter
Spirit behind the Citizen Charter:
A customer is the most important visitor in our premises. He is not dependent on us; we are dependent on him. He is not an interruption in our work; he is the purpose of it. He is not an outsider to our business; he is part of it. We are not doing him a favour by serving him; he is doing a favour by giving us an opportunity to do so.
----- Mahatma Gandhi
Context
The Commissionerate of Panchayat and Rural Development Department was created on 01-01-2009 vide Govt. order no AAI.8/2000/225-B. The main purpose of the Commissionerate is to enhance livelihood opportunities, address chronic poverty, provides social security and works for economic inclusion of rural poor families.
This Citizen’s Charter is prepared so that the citizens can avail the services rendered by us in a smooth and transparent manner.
Vision
Eradicate poverty and create infrastructures to accelerate socio-economic growth in rural areas.
Mission
- Reduction of Rural Poverty
- Employment Generation in Rural Areas
- Development of Rural Infrastructure
- Removal of Regional Imbalance
- Housing for Rural Poor
- Community Participation
Business Transacted
- The Department has taken the responsibility of enhancing rural livelihoods through a variety of programmes and projects. The emphasis is on building up of local resources through increasing the capability of the rural poor through self-employment programmes and through building up of critical infrastructure in the rural areas of Assam. The Department is implementing programs/schemes which are of the following nature:-
- Self-employment Programme
- Wage-employment Programme
- Social Welfare Schemes
Clients:
- Preparation of Budget estimate as per Annual Plan Communication by P&D Department
- Organization of review meetings.
- Holding Audit Objection Committee Meetings.
- Supervision and Monitoring of Programmes/schemes in the field by the Officers
Stakeholder:
- Zilla Parishad
- Deputy Commissioner
- District Rural Development Agency (DRDA)
- Block Development Office
- Anchalik Panchayat
- Gaon Panchayat
Services Rendered by the Commissionerate:
|
Sl No |
Services |
Conditions/documents required to be submitted by clients for disposal within timeframe |
Timeline |
Fees |
Name / Designation/ Contact of Officer |
Section dealing with the subject |
|
1 |
Release of schematic/programme fund to Zilla Parishad, DRDAs |
1.Submission of proposal |
Within 15 days after receipt of fund |
- |
Joint Director concerned Programme |
Programme |
|
2 |
Recruiting of field level non Gazetted Staff |
Through advertisement and interview after approval of Govt. |
30 days after approval of Govt. |
- |
Ms Ayatree Goswami, |
|
|
3 |
Transfer of field level non Gazetted Staff |
1.Mutual basis on petition |
Two weeks |
- |
Ms Ayatree Goswami, |
|
|
4 |
Submission of Pension Papers to A.G. for Govt Staff |
1.Pension proposal |
One week |
- |
Ms Kasturi Bharali, |
|
|
5 |
Submission of Pension Papers to DOP for PRI staff. |
1.Pension proposal |
One weeks |
- |
Ms Kasturi Bharali, |
|
|
6 |
Issue of Non-drawal Certificate |
Application in format prescribed |
Two days |
- |
Ms Lalita Devi, |
|
|
7 |
Issue of Pay Statement |
Application in format prescribed |
Two days |
- |
Ms Lalita Devi, |
|
|
8 |
Issue of House building Statement |
Application in format prescribed |
Two days |
- |
Ms Lalita Devi, |
|
|
9 |
Issue of Salary Statement |
Application in format prescribed |
Two days |
- |
Ms Lalita Devi, |
|
|
10 |
Issue of order of grant of CCL |
1.Application forwarded through the controlling officer. |
One week |
- |
Ms Lalita Devi,Joint Director & DDO |
|
|
11 |
Order of appointment on Compassionate Ground |
1.Application within one year of death. |
30 days after approval receipt from SLC |
- |
Ms Ayatree Goswami, |
|
|
12 |
Issue of order of appointment under APRDS Rules |
1.Inter-se seniority gradation list of the cadre |
30 days |
- |
Ms Ayatree Goswami, |
|
|
13 |
Grant of medical reimbursement |
1.Referring by Referral Medical Board. |
30 days |
- |
Ms Kasturi Bharali, |
|
|
14 |
Uploading of Acts/Rules/Circulars/Orders/Notifications |
1.All Acts/Rules. |
One Month |
- |
Rashsul Hussain, |
|
|
15 |
Updating of the website |
1.Names of officers. |
Within 3 days of issue |
- |
Rashul Hussain, |
|
|
16 |
Issue of information under RTI |
1.Application in format prescribed under RTI Act. |
30 days |
1. Rs. 10/- as Application fee. |
S.A.Laskar |
Grievance Redressal Mechanism:
Grievances may be lodged in website: http://pnrdassam.nic.in or http://pnrd.assam.gov.in
Grievance in plain paper may be submitted to Nodal Officer Public Grievance.If not satisfied, citizen/complainant may approach :
|
Designation of the officer |
Address for correspondence |
Telephone/ Fax / e-mail |
|
Nodal Officer Public Grievance, |
O/o Commissioner |
0361-2333645 |
|
Commissioner |
O/o Commissioner |
0361-2333645 |
Expectations from Clients:
- Submission of complete, precise and factual grievances
- Provide identification preferably by giving their proper postal address contact no/email Ids for follow up
- Avoid anonymous grievances
- All clients should submit their proposal with necessary documents
Review:
This Citizen’s Charter will be reviewed annually. Any suggestion in this regard may be sent to Commissioner, Panchayat and Rural Development Department, Panjabari, Guwahati-37, e-mail:- ruralassam@yahoo.co.in.
Download
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| Title | Size | Type |
|---|---|---|
| Citizen's Charter 2016 | 614.69 KB |