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Citizen's Charter

    1. Context

      Spirit behind the Citizen Charter:

      A customer is the most important visitor in our premises. He is not dependent on us; we are dependent on him. He is not an interruption in our work; he is the purpose of it. He is not an outsider to our business; he is part of it. We are not doing him a favour by serving him; he is doing a favour by giving us an opportunity to do so.

      ----- Mahatma Gandhi

       

      The Commissionerate of Panchayat and Rural Development Department was created on 01-01-2009 vide Govt. order no AAI.8/2000/225-B. The main purpose of the Commissionerate is to enhance livelihood opportunities, address chronic poverty, provides social security and works for economic inclusion of rural poor families.

      This Citizen’s Charter is prepared so that the citizens can avail the services rendered by us in a smooth and transparent manner.

      Vision

      Eradicate poverty and create infrastructures to accelerate socio-economic growth in rural areas.

      Mission

      1. Reduction of Rural Poverty
      2. Employment Generation in Rural Areas
      3. Development of Rural Infrastructure
      4. Removal of Regional Imbalance
      5. Housing for Rural Poor
      6. Community Participation

      Business Transacted

      1. The Department has taken the responsibility of enhancing rural livelihoods through a variety of programmes and projects. The emphasis is on building up of local resources through increasing the capability of the rural poor through self-employment programmes and through building up of critical infrastructure in the rural areas of Assam. The Department is implementing programs/schemes which are of the following nature:-

      Self-employment Programme

      Wage-employment Programme

      Social Welfare Schemes

      1. Preparation of Budget estimate as per Annual Plan Communication by P&D Department
      2. Organization of review meetings.
      3. Holding Audit Objection Committee Meetings.
      4. Supervision and Monitoring of Programmes/schemes in the field by the Officers

      Clients:

      1. Zilla Parishad
      2. Deputy Commissioner
      3. District Rural Development Agency (DRDA)
      4. Block Development Office
      5. Anchalik Panchayat
      6. Gaon Panchayat

      Stakeholder:

      1. Rural development functionaries from state to Gram Panchayat level including line department functionaries
      2. NABARD
      3. Banks
      4. Project Implementing Agencies
      5. Elected representatives of Panchayats,
      6. Representatives of NGOs
      7. Academics Institutes

      Services Rendered by the Commissionerate:

      Sl NoServicesConditions/documents required to be submitted by clients for disposal within timeframeTimelineFeesName / Designation/ Contact of OfficerSection dealing with the subject
      1Release of schematic/programme fund to Zilla Parishad, DRDAs1.Submission of proposal
      2.Utilization certificate in prescribed format of previously released of fund for the concern scheme/Programme (if any)
      Within 15 days after receipt of fund-Joint Director concerned ProgrammeProgramme
      2Recruiting of field level non Gazetted StaffThrough advertisement and interview after approval of Govt.30 days after approval of Govt.-Ms Ayatree Goswami,
      Joint Director, Establishment
      Ph: 9435024591
       
      3Transfer of field level non Gazetted Staff1.Mutual basis on petition
      2.On public complaints
      Two weeks-Ms Ayatree Goswami,
      Joint Director, Establishment
      Ph: 9435024591
       
      4Submission of Pension Papers to A.G. for Govt Staff1.Pension proposal
      2.Duly filled of Pension form no.1,1(A), 2 and 19 for Normal Pension
      3.Duly filled of Pension form no. 3,9,10, 20 and 21 for family Pension
      One week-Ms Kasturi Bharali,
      Joint Director, Establishment
      Ph:9864017078
       
      5Submission of Pension Papers to DOP for PRI staff.1.Pension proposal
      2.Duly filled of Pension form no.1,1(A), 2 and 19 for Normal Pension
      3.Duly filled of Pension form no. 3,9,10, 20 and 21 for family Pension
      One weeks-Ms Kasturi Bharali,
      Joint Director, Establishment
      Ph:9864017078
       
      6Issue of Non-drawal CertificateApplication in format prescribedTwo days-Ms Lalita Devi,
      Joint Director & DDO
      Ph:9435046107
       
      7Issue of Pay StatementApplication in format prescribedTwo days-Ms Lalita Devi,
      Joint Director & DDO
      Ph:9435046107
       
      8Issue of House building StatementApplication in format prescribedTwo days-Ms Lalita Devi,
      Joint Director & DDO
      Ph:9435046107
       
      9Issue of Salary StatementApplication in format prescribedTwo days-Ms Lalita Devi,
      Joint Director & DDO
      Ph:9435046107
       
      10Issue of order of grant of CCL1.Application forwarded through the controlling officer.
      2.Birth certificate of the child below 18 years for whom CCL is applied for
      One week-Ms Lalita Devi,Joint Director & DDO
      Ph:9435046107
       
      11Order of appointment on Compassionate Ground1.Application within one year of death.
      2.Recommendation forwarded through Nodal Office.
      3.Income Certificate.
      4.NOK Certificate.
      5.CPRD forwarded to DLC.
      6.Recommendation of SLC.
      7.Approval of competent authority of P&RD Dept. for issue of appointment letter by CPRD.
      30 days after approval receipt from SLC-Ms Ayatree Goswami,
      Joint Director, Establishment
      Ph: 9435024591
       
      12Issue of order of appointment under APRDS Rules1.Inter-se seniority gradation list of the cadre
      2.ACR at least for last 5 years
      3.Approval by the Selection Committee
      30 days-Ms Ayatree Goswami,
      Joint Director, Establishment
      Ph:9435024591
       
      13Grant of medical reimbursement1.Referring by Referral Medical Board.
      2.Submission of bill to Joint Director, Health Services.
      3.Admissibility Certificates from Joint Director, Health Services.
      4.Submission of bills to CPRD Office.
      5.Forwarding of bill to Govt by CPRD for approval.
      6.Approval of Govt.
      7.Drawal by concerned DDO
      30 days-Ms Kasturi Bharali,
      Joint Director, Establishment
      Ph:9864017078
       
      14Uploading of Acts/Rules/Circulars/Orders/Notifications1.All Acts/Rules.
      2.All Circulars.
      3.Orders.
      4.Notifications
      One Month-Rashsul Hussain,
      Technology Consultant
      e-Governance Cell
       
      15Updating of the website1.Names of officers.
      2.New Acts/Rules/Circulars/Orders.
      3.Financial Sanctions.
      4.Sanction orders of Leaves.
      5.Transfer/posting orders
      Within 3 days of issue-Rashul Hussain,
      Technology Consultant
      e-Governance Cell
      16Issue of information under RTI1.Application in format prescribed under RTI Act.
      2.Fee as prescribed under RTI Act.
      30 days1. Rs. 10/- as Application fee.
      2.Rs.2/- per page for copies of records.
      3.Rs.50/- for CD of records
      S.A.Laskar
      Joint Director, SPIO.
      Ph: 9435113549

      Grievance Redressal Mechanism:

      Grievances may be lodged in website: http://pnrdassam.nic.in or http://pnrd.assam.gov.in

      Grievance in plain paper may be submitted to Nodal Officer Public Grievance.If not satisfied, citizen/complainant may approach :

      Designation of the officerAddress for correspondenceTelephone/ Fax / e-mail
      Nodal Officer Public Grievance,
      Panchayat and Rural Development Department
      O/o Commissioner
      Panchayat and Rural Development Department
      Panjabari, Guwahati-37
      0361-2333645
      e-mail: ruralassam@yahoo.co.in
      Commissioner
      Panchayat and Rural Development Department
      O/o Commissioner
      Panchayat and Rural Development Department
      Panjabari, Guwahati-37
      0361-2333645
      e-mail: ruralassam@yahoo.co.in

      Expectations from Clients

      1. Submission of complete, precise and factual grievances
      2. Provide identification preferably by giving their proper postal address contact no/email Ids for follow up
      3. Avoid anonymous grievances
      4. All clients should submit their proposal with necessary docunments

      Review:

      This Citizen’s Charter will be reviewed annually. Any suggestion in this regard may be sent to Commissioner, Panchayat and Rural Development Department, Panjabari, Guwahati-37, e-mail:- ruralassam@yahoo.co.in.

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